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FAQs

Definitions

Barebones is a computer system that will not have an operating system installed but has all the necessary working components to install one.

POST stands for Power-On Self-Test. This means the item powers up, but no other checks have been made unless otherwise stated.

If referring to a laptop or desktop these would have been powered up to the point of entering the BIOS.

COA stands for Certificate of Authenticity.  This is the small rectangle sticker on the side of your computer or underside of your laptop (sometimes under the battery). This sticker will have the product key on for the Windows installation. 

There are many different types of COA, for more information please see the Microsoft website.

Delivery

Once your order has been despatched you will receive an email from us containing the delivery details. This email will go to the email address provided at the order stage (or the one selected by PayPal depending on how you have paid).

If you have not received an email please check your spam/junk folder for an email from noreply@pcbitz.com

Please note: tracking details are not produced by Royal Mail's DMO system until midnight so you may get the tracking for this the morning after the item has been despatched. 

Item Problems

Don't worry.  We assure you we only use genuine Windows operating systems.

When we install Windows for you, we leave it in the 'Out-Of-Box-Experience' mode. This means you have a few days to activate Windows. This process is described in the booklet you will have received with the computer. During the activation procedure you will be required to enter the product key. This can be found on the COA (Certificate of Authenticity) and is normally found on the side of the computer or underside of the laptop (sometimes under the battery).

Please see this Microsoft guide on activating

If you are having problems please feel free to contact us.

Please note: if there are two COAs (small rectangle Certificate Of Authenticity product codes) on the laptop or PC then this may be a refurbisher licence. You will have received an additional A4 licence from us. If this is not the case please contact us. 

Due to the way our secure data destruction software works, it does not reinitialize drives that have been wiped. Normally this is not an issue if you are installing an operating system onto this drive, however if you are using the drive as an external or secondary drive please follow the procedure below:

Initializing Your Hard Drive

Product Information

Unfortunately, most likely not. We sometimes have hundreds of the same item in stock and because of this, we tend to use our stock photos for advertising.

If you need more details about an item such as firmware revisions etc please let us know and we will be happy to help.

Returns

We offer a 3 month warranty for all of our products unless otherwise stated. For example, we can sometimes offer a warranty of up to 3 years for some refurbished computers.

If you are unsure please contact us and we will be happy to let you know.

Please note: there are some items we do not offer warranty on. These are normally products that are being sold for spares and repairs. 

Again, drop us a line and we'll provide you with all of the required info needed for specific products.

Should you get a problem with an item, we can arrange for a pre-paid returns label* provided that the item is faulty. 

If you are unsure of what to do once you've received an email from UPS please see the guide below.

View the UPS guide

*Some locations are not supported 

If you are having problems with an item you have received, please get in touch with us. We are always happy to help and can solve most problems quickly for you. If for some reason we are unable to resolve the issue and the item is faulty, you can of course return the item to us.

About Us

We are specialists in hard to find and legacy computer, laptop and server bits. We have thousands of items in stock with hundreds of more items constantly being added to our store. Whatever you need give us a try and see what we have to offer.

We are based in Cannock in our 17’000sq ft warehouse.  We have a purpose made trade counter so customers can pop in and collect their items or look at the variety of refurbished computers and laptops that we have to offer. 

PCBITZ.Com is a trading name of PRM Green Technologies Ltd, registered company number 06831372 of Unit 16A Watling Street Business Park, Cannock, Staffordshire, WS11 9XG.

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