All items are fully tested and working unless otherwise specified. 

Please be aware all of our photos are stock photos, if you need a particular version or firmware revision please contact us before purchasing to ensure we have it in stock.

All hard drives are fully tested by performing a HMG Infosec Level 5 wipe on them.  This not only ensures data is completely wiped and privacy is protected, but also ensures that the data area and the mechanics of each and every drive we ship is sound.

When changing laptop/mac components if you are not purchasing like for like please contact us prior to purchase so we can ensure compatibility.

Please check the compatibility of products before purchasing. (e.g. your CPU, operating system) If you are unsure please contact us and we will be happy to help.

Our items do not come with drivers, accessories or power supplies unless otherwise stated.

Everything is fully tested unless otherwise stated.

Our warranty period does not cover consumable items such as BIOS batteries etc.

If you can't find what you're after please contact us as we are constantly adding new products to our store.

We currently accept PayPal via eBay or cash/card on collection.

All payments must be clear before we will despatch any goods.

If payment is not made within 5 days we will open a case to cancel the transaction. If you cannot make payment immediately please contact us so we can make arrangements.

Collection in person is welcome (and free) from our trade counter. However please contact us before arrival so we can get the goods ready for you.

We aim to ship goods the same day (excluding weekends) if ordered before 3pm or 1pm for courier deliveries (including next day).

Orders placed after 3pm on Friday will be despatched on Monday.

International deliveries can take a while to arrive. Please check your tracking number using the couriers website as appropriate. However if you do have any problems please feel free to contact us.

We only offer signed for postal services. This is for both our protection and yours.

PCBITZ cannot be held liable for any customs import duties. Please note we will not put false details on customs labels or mark items as gifts so please do not ask.

We offer a 3 month RTB warranty on all of our goods unless otherwise stated.  (Warranty excludes items listed as spares and repairs, or for parts not working.)

Please contact us before returning any goods to receive free technical support and register for an RMA code.  Any item returned without having an RMA will be refused by reception.

Any accepted returns must be returned in original packaging within two weeks of the RMA being agreed. 

We provide returns shipping labels on faulty goods in locations where our couriers cover; we do not cover the return costs of goods that are tested and do not have the stated fault in the RMA.

There is a reason we use quality boxes and anti-static bags.  Please ensure items are returned in these if applicable.

All returns will be tested and checked for our warranty markings.

Please contact us before opening a case with eBay. We are always happy to help if there or any problems or you would like to cancel/amend an order.