Shipping & Returns

Shipping

Collection in person is welcome (and free) from our collection point. Please contact us before arrival so we can get the goods ready for you.

We aim to ship goods the same day (excluding weekends) if ordered before 3pm on our website, or 1pm if ordered through our eBay store.

Orders placed after 3pm on Friday will be despatched on Monday.

International deliveries can take a while to arrive. Please check your tracking number using the couriers website as appropriate. However if you do have any problems please feel free to contact us.

We only offer signed for postal services. This is for both our protection and yours.

Returns

We offer a 3 month RTB warranty on all of our goods unless otherwise stated.  (Warranty excludes items listed as spares and repairs, POST test or for parts not working.)

Please contact us before returning any goods to receive free technical support and register for an RMA code.  Any item returned without having an RMA will be refused by reception.

Any accepted returns must be returned in original packaging within two weeks of the RMA being agreed.

There is a reason we use quality boxes and anti-static bags.  Please ensure items are returned in these if applicable.

All returns will be tested and checked for our warranty markings.

Please contact us before opening a case with eBay. We are always happy to help if there are any problems or if you would like to cancel/amend an order.